Account & privacy

Delete your My Solas account

You can permanently close your account in the app or send us a deletion request from the email connected to your account.

Deletion is permanent. You will lose access to your profile and your removed account data cannot be restored. You may create a new account later, but it will start empty.

Delete inside the app

This is the fastest option when you can still sign in.

  1. Open My Solas.
  2. Go to Settings.
  3. Select Delete account.
  4. Type DELETE and confirm.

Request deletion online

Email us from the Google email used for My Solas. Include your public ID if available so we can verify the correct account.

Email deletion request

Data deleted or anonymized

  • Public profile details and avatar
  • Memories and comments
  • Direct, room, and family chat messages
  • Follows, room activity, and active memberships

Data we may retain

  • Purchase and financial transaction records
  • Fraud-prevention and legal compliance records
  • Records required to resolve an active dispute

Required records may be retained for up to five years or longer when required by law or an unresolved legal matter. Retained records are not shown as a public profile and are used only for legal, accounting, security, and fraud-prevention purposes. We verify ownership before processing email requests and send confirmation to the requesting address.